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What is Revenue Marketing? The key to earning a seat at the revenue table.

What is Revenue Marketing? The… If you’re looking to transform your marketing team from being regarded as the… How Does Your Tech Stack… Stack Up? Your tech stack can make or break marketing revenue, but the only way to know… If you’re looking to transform your marketing team from being regarded as the “make it […]

Extreme Digital Experience Makeover: Contact Center Edition

Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search or in other digital channels long before speaking with agents. Can your system keep up? If not, it’s time for a digital experience makeover.  In this eBook, you’ll learn: Plan your […]

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: Access the research to refine your digital strategy. Download The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers Whitepaper

Post-Pandemic Leads: 4 Trends Every Operator Must Know

Growth

In 2021, the average senior living sales team generated 61.2 new independent living leads per month. Meanwhile, the best sales performers generated just 50.2 new leads per month. This might seem counterintuitive, but the conversion rates show otherwise. In independent living (IL) in 2021, the best sales performers converted 7.0% of worked leads compared to the median […]