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Aberdeen Report: Drive Results with AI-powered CX

New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]

The Future of Sales: Elevating Customer Connection and Productivity with AI

Sellers often find themselves pulled in multiple directions with not enough time to focus on what matters most—fully engaging with customers, managers, and other sellers. Read The Future of Sales: Elevating Customer Connection and Productivity with AI to discover how sellers can accomplish more in less time using AI-assisted tools, such as conversation intelligence and generative AI […]

Meet CX challenges with DX excellence

Taking a digital-first approach to your business’s CX strategy is crucial to meeting elevated customer needs and driving ultimate satisfaction at every journey touchpoint. A first-rate digital experience (DX) strategy will help you get customer interactions right the first time, every time. Read the new NICE special edition eBook, Digital Experience (DX) For Dummies, NICE […]

The path to experience driven commerce.

Five ways brands are bringing commerce to their customers. Until recently, brands spent a lot of time waiting Like a fisherman on a lazy summer afternoon, they focused on creating the perfect bait. They updated store displays or added content to their websites and waited for customers to appear. They relied on advertising to drive […]

How GA4, data modeling and Google Ads work together

Growth

There’s a lot going on in the world of Google Analytics 4 right now, as July 1 continues to get closer. Earlier this month, Google introduced a new, more flexible tag built to work seamlessly with GA4 and Google’s suite of ad platforms, including Google Ads. Google might have indirectly acknowledged that advertisers have a lot to process when […]

Using Data to Power digital transformation

Quest is a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. Since 1987, we’ve built a portfolio of database management software tools that help you manage, monitor and move your data across on- premises and cloud environments as well as multiple database platforms. […]