Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process, creating an urgent need for companies to accommodate their customers with quick and effective interaction options. Since customers expect instant gratification, digital transformation is imperative for brands to stay competitive. However, […]
Workflow Quarterly: This Way Out
Successful companies now and in the years ahead will need to leverage their data to respond faster, to be more resilient, and to take advantage of opportunities as quickly as possible. In this issue of Workflow Quarterly, we bring you a collection of thought-provoking articles that explore these themes in even greater depth. On page […]
