Exclusive Content:

Ask more from your email marketing and customer journey management solution.

Solve your real-time personalisation problems. Alyssa Raine, Group VP of...

Elevate your personalisation, exceed customer expectations.

With the right capabilities across data, content and journey...

Access getcard case study : achieving rapid growth while boosting customer satisfaction

How GetCard used Lenovo ThinkSystem SR630 and SR650 servers,...

Hope is Not a Strategy

spot_img
spot_img
spot_img

”Hope” is a poor planning method when it comes to scheduling, because it disregards the modern work environment that requires employees to engage among multiple work streams. Some WFM solutions attempt to eliminate the “hope method” by relying on historical data as a predictor of skills usage, but this method frequently falls short because it is rare that conditions of the past will be replicated in the future, especially as contact volume rises along with the number of digital channels.

Download Hope is Not a Strategy Whitepaper

hope-is-not-a-strategy
By submitting this form, you’re providing consent for IT Tech-news to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information.

Please check our privacy policy to see how we protect and manage your submitted data.

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Newsletter

spot_img
spot_img
spot_img
spot_img

Don't miss

2022 CDP Market Guide

89% of brands now say they’ve either deployed a...

MarTech Interview With Emmanuel Cohen, Head of Marketing at Walnut

Hi Emmanuel, please tell us a little about your...
spot_img
spot_img

Ask more from your email marketing and customer journey management solution.

Solve your real-time personalisation problems. Alyssa Raine, Group VP of Customer Marketing Platforms at Walgreen’s, knows the importance of customer experience. “Our mission at Walgreens...

Elevate your personalisation, exceed customer expectations.

With the right capabilities across data, content and journey optimisation, you can deliver the real-time, end-to-end personalisation at scale you need to excel at...

Access getcard case study : achieving rapid growth while boosting customer satisfaction

How GetCard used Lenovo ThinkSystem SR630 and SR650 servers, powered by Intel® Xeon® Scalable processors, and LenovoThinkSystem DE6000H storage to scale its data center,...