Exclusive Content:

Your guide to keeping the content supply chain flowing

Customers want experiences that are consistent and connected across...

Less searching for assets. More personalized content.

As customers spend more time in digital spaces, your...

CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Hope is Not a Strategy

”Hope” is a poor planning method when it comes to scheduling, because it disregards the modern work environment that requires employees to engage among multiple work streams. Some WFM solutions attempt to eliminate the “hope method” by relying on historical data as a predictor of skills usage, but this method frequently falls short because it is rare that conditions of the past will be replicated in the future, especially as contact volume rises along with the number of digital channels.

Download Hope is Not a Strategy Whitepaper

hope-is-not-a-strategy
By submitting this form, you’re providing consent for IT Tech-news to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information.

Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter

spot_img
spot_img

Don't miss

2022 CDP Market Guide

89% of brands now say they’ve either deployed a...

MarTech Interview With Emmanuel Cohen, Head of Marketing at Walnut

Hi Emmanuel, please tell us a little about your...
spot_img

Your guide to keeping the content supply chain flowing

Customers want experiences that are consistent and connected across every touchpoint, and that feel tailored just to them. In fact, McKinsey & Company reports...

Less searching for assets. More personalized content.

As customers spend more time in digital spaces, your goal is to have them spend more of that time interacting with your brand. Your...

CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.