Search

exclusive content

Digital Channels in the Contact Center: A ParadigmShift for Performance and Quality

Contact centers are equipping themselves with personnel to handle the digital transformation. While traditional customer service agents might have worked on voice-only, today 54% of managers said that most of their agents are scheduled to handle both digital and voice channels. Many contact centers are equipped to handle digital, but it’s important to consider which are qualified to handle both digital and voice, essential in today’s hybrid contact center reality.

Download Digital Channels in the Contact Center: A ParadigmShift for Performance and Quality Whitepaper

Oops! You did not add any fields to your form. Go back and add some.

share:

Facebook
Twitter
LinkedIn

more posts

send us a message

User not logged in.