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MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

DME AUTOMOTIVE

In 2011, DMEa deployed RingCentral MVP across its entire...

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?

It takes focusing agents on the behaviors proven to influence customer satisfaction.

Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents’ soft skills on every interaction and eliminates the need for manual interpretation.

Pre-Built AI Behavioral Models

Sentiment scoring is a proven predictive indicator of customer satisfaction such as NPS, transactional NPS (tNPS), and CSAT surveys.

Enlighten AI for Customer Satisfaction opens the door to a new dimension of comprehension by scoring agent behaviors that directly impact the sentiment score.

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