Exclusive Content:

Why marketers need to jump on the AI bandwagon

Marketers are standing at a precipice when it comes...

The Best Ways To Use Mail Tracker

If you are looking for an email marketing software,...

Post-Pandemic Leads: 4 Trends Every Operator Must Know

In 2021, the average senior living sales team generated...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process, creating an urgent need for companies to accommodate their customers with quick and effective interaction options. Since customers expect instant gratification, digital transformation is imperative for brands to stay competitive.

However, self-service channels often lack the technologies needed to meet customers where they want in the digital world. Only 18% of customers rate digital/self-service CX as features they would promote, which is much lower than how they rated robotics (41.2%) and artificial intelligence (AI) (34.8%). Many of today’s self-service solutions are not meeting customer expectations because of limited capabilities, misunderstood or misdirected inquiries, and absent personalization.

Download Reimagining the Power of Self-Service How to Deliver CX to the Digital Doorstep Whitepaper

reimagining-the-power-of-self-service-how-to-deliver-cx-to-the-digital-doorstep
By submitting this form, you’re providing consent for MARTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter

Don't miss

Getting eCommerce right in the 2020s.

How retailers can delight and convert shoppers online. For retailers...

The Enterprise Guide to Building a Better CX Strategy

Enterprise brands have nearly 10,000 marketing technology solutions to...

2022 CDP Market Guide

89% of brands now say they’ve either deployed a...

The Enterprise Guide to Audience Segmentation

Personalized, relevant and impactful customer experiences are built on...

Using AI for demand forecasting & inventory management

Increase Earnings, Reduce Risks and Improve Production Efficiency Every business...

Why marketers need to jump on the AI bandwagon

Marketers are standing at a precipice when it comes to strategy and automation. Advanced systems are seen as the next step in marketing, but for...

The Best Ways To Use Mail Tracker

If you are looking for an email marketing software, Mail Tracker is one of the best options that you can find. This article provides...

Post-Pandemic Leads: 4 Trends Every Operator Must Know

In 2021, the average senior living sales team generated 61.2 new independent living leads per month. Meanwhile, the best sales performers generated just 50.2 new leads...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.