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MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

DME AUTOMOTIVE

In 2011, DMEa deployed RingCentral MVP across its entire...

How to optimize your customer experiences

The business value of customer advocacy cannot be overstated. According to Bain & Company, the Net Promoter Leader in a market grows, on average, more than twice the rate of its competitors. As people convert from a regular customer to an active advocate, they do the work of selling for you.

Too often, however, companies fail to realize the customer experience improvements they desire, and their efforts to turn customers into advocates fall flat. They’re derailed by low survey response rates, a lack of data, cross-departmental data siloes or patched-together solutions dependent on third parties.

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