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New Metrigy report reveals how retailers exceed consumer expectations

Did you know 64% of retailers prefer using a CCaaS solution to increase consumer loyalty and satisfaction? That’s because conventional tools won’t help exceed consumer expectations or deliver personalized service across all channels at every touchpoint. Find out more with Pushing the Retail Experience to the Utmost from Metrigy.

This powerful new research report reveals:

  • Why retailers need a strong CX strategy and CCaaS ecosystem
  • Steps retailers must take to meet the demands of digital-first consumers
  • How retailers are interacting with consumers beyond the contact center
  • Reasons why retailers are leveraging cloud-based CX and AI solutions
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