Turn Complaints into Business Opportunities with Enlighten AI
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and compliance to customer service, marketing, and more. Enlighten AI streamlines complaint management programs by identifying and classifying every interaction that contains a complaint and automating a closed-loop remediation and reporting process, […]
The future of CC Workforce programs: Empower Your Talent to Drive Better Business Results
Forward-thinking contact center leaders recognize that agents play a far more crucial role than simply addressing customer demand—agents directly impact the quality and consistency of customer experiences. Contact centers with superior CX invest in training and educating their agents as well as building a positive work environment for high employee morale and productivity. Talent empowerment […]
The marketer’s guide to articulating DAM return on investment
A DAM isn’t the solution to a “storage” issue. It’s a strategic foundation for the future of brand experiences. The first generations of DAMs failed to meet the needs of creative and marketing professionals. But that doesn’t mean the core value propositions behind DAMs are any less relevant for marketing. The new generation of DAMs […]
10 Reasons to Consider Marketing Automation
10 Reasons to Consider Marketing Automation Being a successful marketer means always being ready for the unexpected… 2023 Digital Trends Experience Index Welcome to Adobe’s 2023 Digital Trends report. Now in its 13th year, our annual… Renforcez la confiance de vos clients grâce à… Lorsqu’elle est adaptée, la personnalisation de l’expérience client renforce la… More […]
The Definitive Guide to Marketing Automation
The Definitive Guide to Marketing Automation Marketing automation allows businesses to save time and money, measure… 2023 Digital Trends Experience Index Welcome to Adobe’s 2023 Digital Trends report. Now in its 13th year, our annual… 10 Reasons to Consider Marketing Automation Being a successful marketer means always being ready for the unexpected… How can marketing […]
