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New technologies, new customer habits and expectations are all fuelling a revolution in CX. Customer loyalty is down, across markets. Customers are...
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The AI that matters now is your own private Agent, which filters and curates your digital life, and beyond. Your Agent shops....
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Becoming an experience-led organisation requires consistent, persistent steps in the right direction. Economic conditions make more modest steps prudent. But rising customer...
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You achieve great CX by giving the customer total confidence. In the transaction itself. In the execution. In developing the relationship. They...
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Nachdem sich in den letzten zwei Jahren das Kundenverhalten grundlegend geändert hat, finden wir uns nun in einer neuen Welt der unbegrenzten...
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With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage...
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Ensure you have best-in-class AI to boost your productivity and revenue by capturing the important insights and metrics for effective CX. The...
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Faced with the reality of shifting customer expectations and increasingly heavy demands, businesses need cloud-powered CX@Scale to intelligently meet customer needs. A...