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MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

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As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

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You care about running a trust-based grantmaking program. But...

DME AUTOMOTIVE

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In 2011, DMEa deployed RingCentral MVP across its entire...

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Brand

CREATIVE OPERATIONS REPORT

MARTech Team -
Why In-House Brand and Creative Teams are Restructuring Did you know that three out of four in-house creative teams either restructured in the past year...
Brand

CREATIVE OPERATIONS REPORT

MARTech Team -
Why In-House Brand and Creative Teams are Restructuring Did you know that three out of four in-house creative teams either restructured in the past year...
Brand

Time to turn off autopilot

MARTech Team -
If the past few years have taught us anything, it’s that companies must build resilience in every corner of their business. Even during times...
Digital

Turn Complaints into Business Opportunities with Enlighten AI

MARTech Team -
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
Digital

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

MARTech Team -
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Digital

NEVA real-time process guidance for Financial Services

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Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the 'changing loan terms' process, and...
Digital

Enlighten XO: Accelerating Digital Transformation

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Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...
Digital

Enlighten AI for Customer Satisfaction

MARTech Team -
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...
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