Why In-House Brand and Creative Teams are Restructuring
Did you know that three out of four in-house creative teams either restructured in the past year...
Why In-House Brand and Creative Teams are Restructuring
Did you know that three out of four in-house creative teams either restructured in the past year...
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the 'changing loan terms' process, and...
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.
Digital channels...
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?
It takes focusing agents on the...