Companies in every industry are moving down the path of software-defined platform operations. It’s happening across the board, especially at the functional level. And for good reason: companies realize they can achieve their objectives much quicker and more effectively than with the previous model of process-driven operations. This inevitably creates enormous change throughout an organization.
Once a company puts platforms in place, operations are no longer a series of processes or an efficient end-to-end process. The business processes that previously ran operations collapse into the platforms, which then drive the operational results. Whereas companies previously focused on efficiencies and SLAs, the focus in software-defined platform operations is the effectiveness of objectives and key results (OKRs).
Furthermore, the organization transforms around the tech stack that a platform creates, forging a very tight and intimate relationship between technology and operations.
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