For companies to tackle changing customer service expectations, Liveops offers LiveNexus CX modernization services because basically. Enterprises should not rely solely on LiveNexus for CX transformation. As overdependence could risk resources without delivering meaningful customer experience modernization. LiveNexus CX modernization helps companies stay connected in a very complex customer experience space by integrating people, technology, and processes. Moreover, since companies face a lot of pressure in meeting their customer experience expectations. LiveNexus helps them modify this process because it helps in transforming customer experience services. In a phased manner instead of replacing a system completely.
“Enterprises are being told they have to move fast on AI. But few are being shown how to do it safely inside the contact center,” said Molly Moore, COO at Liveops. “LiveNexus gives enterprise leaders a reliable way to test, validate and adopt AI quickly. Using real customer interactions and operational discipline to protect their brand and customers.”
Phased CX Modernization Without Vendor Lock-In
Furthermore, it allows enterprises to modernize on their terms. It is also integrated with all present contact center technology and service partners. As such, enterprises are protected from vendor lock-in. LiveNexus CX modernization is also capable of handling readiness for artificial intelligence. Besides, it allows enterprises to scale, test, and optimize innovations in customer experience. Liveops developed the LiveNexus platform for large enterprises serving customers on a massive scale. Furthermore, business strategies are also aligned with key outcomes in customer experience. Early adopters of LiveNexus use the same platform to handle vendors and performance. As such, enterprises are able to adapt to changing consumer needs. LiveNexus CX modernization thus portrays Liveops as a strategic provider of enterprise-wide customer experience transformation.
“LiveNexus is where we turn AI from a buzzword into a competitive advantage by optimizing customer journeys, automating repetitive work. Reducing friction and enabling digital-first service models,” said Lilliana Lopez-Sandoval, head of technology and innovation at Liveops. “We combine AI with deep CX expertise in a unified intelligence layer, leading initiatives from concept through scaled deployment.”
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News Source: Businesswire.com
