Intermedia has improved its auto dealership communication solution by integrating directly with the dealership systems of Reynolds & Reynolds. This improved solution now integrates with the dealership management and customer relationship solutions of Reynolds & Reynolds. This means that car dealerships can now integrate all their interactions with key customer and vehicle information. Moreover, the unified communication solution powers the Auto Dealership Communication Solution. Of Intermedia, Intermedia Unite, or as a standalone contact center solution. This allows the solution to integrate call management, mobile communication, SMS functionality, and AI-powered workflows. With the integration, car dealerships can now minimize missed calls and provide faster access to customer information.
AI-Powered Capabilities Strengthen Dealership Operations
Over 26,000 car owners are already using Intermedia’s solution to help grow and improve customer experience. Reynolds & Reynolds offers the best software and AI technology for sales and service. Together, the solution provides real-time access to customer and car data. Moreover, Intermedia’s AI-driven capabilities, such as Agent Assist and Supervisor Assist, help dealerships have real-time customer data and call summaries. The solution helps dealerships learn how to handle calls more effectively. Furthermore, the new solution allows Intermedia’s 7,500+ channel partners to differentiate themselves in the competitive automotive industry. This allows the solution to help dealerships upgrade their communication and compete effectively in customer experience.
“Dealerships aren’t interested in one-time transactions. They’re creating relationships that last for years,” said Jonathan McCormick, COO and Head of Sales at Intermedia. “Our Auto Dealership Communications Solution was built with that reality in mind,” McCormick said.“By pairing advanced communications with direct integration into Reynolds & Reynolds DMS and CRM systems. We’re helping dealerships deliver faster, more personal, and more trusted interactions that drive loyalty and long-term growth.”
“Intermedia’s expanded Auto Dealership Communications Solution shows a clear understanding. Of how dealerships actually work: keep teams in one mobile-ready system. Capture every interaction, and sync it to the systems of record,” said Jim Lundy, Founder, CEO. Lead Analyst at Aragon Research.
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News Source: PRNewswire
