Omilia has appointed Armando Trivellato as Executive Vice President, Growth, to lead CX Automation expansion. He will spearhead the growth strategy for the Latin America and Iberia regions. In addition, the development is timely given the increasing need for sophisticated customer experience solutions.
In this new capacity, Trivellato will enhance Omilia’s commercial activities in strategically important regions. They include Latin America, Spain, and Portugal. Furthermore, Trivellato will handle enterprise sales and business partnerships. This will enable Omilia to foster CX Automation in areas experiencing fast growth.
“The contact center market in Latin America and Iberia is at a genuine inflection point. Enterprises here have invested heavily in first-generation automation and hit the same ceiling everyone hits – containment stuck in the mid-60 percent range and no clear path to improvement,” says Armando Trivellato. “What Omilia has built changes that equation. I’ve spent 25 years selling and building CX technology across this region. I’ve rarely seen a platform with this combination of proven results at enterprise scale and a genuine self-learning architecture. The opportunity here is significant, and the timing is right.”
Trivellato comes with more than 25 years of industry leadership in technology and telecommunications. He has been leading technology sales for Atento in all major parts of the globe. In addition to that, he has been instrumental in growing the presence of Five9 in Iberia and Latin America. His strong regional expertise and enterprise network will drive growth. Therefore, Omilia expects faster market expansion in these regions. Meanwhile, demand for AI-driven CX Automation continues to rise across industries.
“Omilia handles 3 billion calls a year. Our platform is running inside some of the largest financial services, utilities, and QSR brands in the world. That proof of scale travels well, and the demand we’re seeing across Latin America and Iberia confirms it. Armando brings exactly the regional depth and enterprise relationships to accelerate what’s already a fast-moving opportunity. We’re delighted to have him leading our efforts in IberoAmerica,” adds Dimitris Vassos, CEO and Co-Founder at Omilia.
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News Source: Businesswire.com
