RingCentral, Inc. and the Golden State Warriors have expanded their decade-long partnership. The team named RingCentral its official Agentic AI Powered Voice platform for fan engagement. RingCentral is a global leader in AI-powered customer engagement. Together, the two organizations will elevate the fan experience. Their work will cover ticket inquiries, game-day questions, and ongoing engagement.
RingCentral leadership welcomed the expanded role.
“The Warriors have built one of the most passionate fanbases in sports, and we’re proud to help power what comes next,” said Kira Makagon, President & COO of RingCentral. “Agentic Voice AI is changing the game. It brings a new dimension to our partnership and helps fans stay connected with the team in new ways.”
A Decade of Connected Growth
Over the past decade, the Warriors have grown from a single Oakland office into a much larger organization. Today, the team operates locations in San Francisco and Santa Cruz. In addition, it runs facilities managed through Golden State Sports Academy. The staff is now five times the size. Throughout that growth, RingCentral has kept every location connected.
RingCentral also delivered when it mattered most in March 2020. At that time, the Warriors shifted eligible teams to remote work. Staff used the RingCentral softphone on laptops and the mobile app on phones. As a result, employees kept their phone lines running without disruption. Moreover, they stayed in touch with season ticket members, corporate partners, community members, and fans from their business numbers.
Agentic AI Powered Voice platform Warriors leadership also stressed the long-standing relationship.
“RingCentral has been a trusted partner for more than a decade, helping us stay connected as our organization has grown and evolved,” said Brandon Schneider, President & Chief Operating Officer of Golden State. “As we look to the future, we’re excited to build on that foundation and explore how emerging technologies can enhance the fan experience. This expanded partnership reflects our shared commitment to innovation and finding new ways to better serve Warriors fans.”
With this announcement, RingCentral and the Warriors enter a new chapter. The Agentic AI Powered Voice platform will now support how fans reach the team. Consequently, fans gain a new way to connect with the team. Both organizations plan to keep building on their decade of collaboration.
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News Source: Businesswire.com
