Google unveiled a set of features for Google Cloud Gemini, a customer experience platform, integrating shopping & service experiences for customers. The company has long faced challenges in delivering a seamless digital experience across both retail and service environments. Google Cloud aimed to reduce obstacles and enhance personalized experiences. The new features in Google Cloud Gemini support retailers effectively. The Google Cloud Gemini Customer Experience Platform provides retailers with enhanced AI discovery and faster support responses.
Darshan Kantak, Vice President of Applied AI at Google Cloud, highlighted the benefits of Gemini Enterprise for Customer Experience. “With Gemini Enterprise for Customer Experience. We are combining the best of Google Cloud’s AI and infrastructure. With a business’s own institutional intelligence to power a truly agentic commerce journey. By bridging the gap between sales and service, businesses can deliver premium, personalized experiences from initial discovery to post-purchase support. Driving the customer delight that scales long-term loyalty and value.”
Seemantini Godbole, Chief Digital and Information Officer at Lowe’s, highlighted the AI enhancements for home improvement. “ Home improvement is inherently complex, so we’re using AI to simplify and personalize the experience. With Gemini Enterprise for Customer Experience, we are enhancing our AI-powered home improvement advisor. Mylow, to provide guidance personalized to a customer’s home, their project. Where they live, bringing new levels of confidence to every decision.”
Seemantini Godbole, Chief Digital and Information Officer at Lowe’s, discussed the AI improvements for home projects. “ Home improvement is complex, so we’re using AI to simplify and personalize it. With Gemini Enterprise, Mylow gives guidance tailored to a customer’s home, project, and location, boosting confidence in every decision.”
Yael Cosset, Executive Vice President and Chief Digital Officer at Kroger, explained the benefits of the AI-powered shopping experience. “ By combining Kroger’s food expertise with Google Cloud’s agentic platform, we’re creating a simpler, personalized shopping experience. Customers can build baskets, plan meals, compare products, and enjoy more time connecting over food.”
Transforming Retail and Customer Experience with AI
Google Cloud has confirmed that there is real-time analytics processing and recommendation systems with high accuracy in Gemini Enterprise. Moreover, it has advanced conversational interfaces for automatic customer service. These improvements enable companies to optimize interaction and problem-solving. Moreover, the Google Cloud integration with the Gemini customer experience in retail optimizes efficiency. Increasing digital demands lead to a search for solutions to ease user experiences. As a result, Google Cloud is investing heavily in generative AI to address this challenge. Google Cloud predicts an increased adoption rate in retail, products, or services. Today, companies have access to platforms that integrate shopping and support services into a unified system.
Amanda Bardwell, Chief Executive Officer and Managing Director at Woolworths Group, highlighted the impact of Gemini Enterprise for Customer Experience. “ Google Cloud’s Gemini Enterprise is a game changer for retail. By evolving our digital assistant Olive, we anticipate customer needs, plan meals, and highlight specials. Making shopping easier and giving customers more time in their day.”
Kevin Vasconi, Chief Digital and Technology Officer at Papa John’s, highlighted the benefits of the AI partnership with Google Cloud. “ Our partnership with Google Cloud is helping Papa John’s use AI to restore the feeling. Of ‘being known’ in the pizza ordering experience. We personalize every interaction, simplify decisions, and remove friction, ensuring Papa John’s remains a technology leader in the pizza industry.”
Want more marketing excellence stories? Visit MarTech News for insights, trends, and expert updates.
News Source: PRNewswire.com
