Aurora Mobile Limited has strengthened its AI customer service capabilities with new updates to GPTBots.ai. The company introduced an Audio Agent and upgraded the LINE Plugin 2.0. These enhancements improve AI customer service across voice and messaging channels.
This latest launch enables companies to utilize AI agents without modifying their current systems. Therefore, companies will be able to scale intelligent customer support solutions faster and save on operational costs. Additionally, the platform supports voice and chat interactions efficiently.
The GPTBots.ai Audio Agent now supports SIP connectivity through Twilio. Therefore, companies can integrate AI agents with their current telephony systems. This approach removes the need for infrastructure replacement.
Moreover, the Audio Agent is capable of supporting both inbound and outbound applications. In the case of the former, AI-based agents can receive incoming calls and help to scale up their response capabilities. However, AI dialing via SIP becomes an asset for the latter. In contrast to other voice AI software, this approach does not involve any significant changes to your enterprise’s infrastructure. It utilizes existing communication structures within an organization. Incorporates two separate technologies: Twilio for communications and GPTBots.ai for the AI component.
Additionally, Aurora Mobile enhanced LINE Customer Service Plugin 2.0, as LINE remains a leading communication platform across Asia. Nevertheless, disorganized systems tend to make the work of the service team slower. Therefore, in order to solve this problem, the new plugin comes up with a new workspace layout. Real-time notifications have been included in the new version as well. Consequently, this enables the agents to handle their tasks more quickly and efficiently.
“The future of customer service is AI agents handling volume so human agents can focus on what matters most. This release moves us closer to that model,” said Chris Lo, Founder and CEO of GPTBots.ai.
Generally speaking, these developments are beneficial for both automated and human-supported customer services. In particular, Audio Agent represents the expansion of voice AI technology. As for LINE Plugin, it makes the agent’s job easier when handling messaging applications. Hence, Aurora Mobile remains committed to developing AI-powered customer support solutions that can be used by enterprises.
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News Source: GlobeNewswire.com
