Krisp, a global leader in real-time voice AI, has released AI Voice Translation v2.0. The upgraded platform enhances multilingual communication between call center agents and customers. With advanced features, it delivers faster, accurate, and natural-sounding translations.

The solution introduces Synchronous Mode, Auto-scoring, Custom Prompts, and Language Auto-detection. These updates eliminate delays, ensure accuracy, and improve customer experiences. By removing dependency on third-party interpreters, Krisp enables organizations to manage multilingual conversations efficiently.

Davit Baghdasaryan, CEO and Co-Founder of Krisp, said, “AI Voice Translation sets a new benchmark for real-time multilingual communication. From accurate translation to automated quality checks, it reshapes customer engagement across industries.”

Advanced Features Driving Multilingual Communication

The platform provides instant, bidirectional speech-to-speech translation powered by AI and deep learning. It ensures seamless conversations without interruptions, enhancing both agent performance and customer trust.

Key features include:

  • Auto-scoring: Automatically analyzes 100% of translated calls, replacing manual quality checks.
  • Custom Prompts: Allows branded, language-specific introductions that align with company tone.
  • Language Auto-detection: Instantly identifies a customer’s language and activates translation.
  • Customer Vocabulary: Delivers precise translations using preloaded industry-specific terms.

The Synchronous Mode boosts translation accuracy by 5–10 BLEU points. Conversations feel natural, with accurate handling of numbers, IDs, and sensitive information.

Industry experts highlight the impact. Nicole Kyle, Co-Founder and Lead Analyst at CMP Research, said, “Real-time translation empowers customers with control, personalization, and faster resolutions. These elements define modern customer satisfaction.”

Scalable and Secure for Enterprise Adoption

With support for over 80 languages, Krisp’s AI Voice Translation ensures enterprise-grade scalability and security. Its design supports distributed teams, high call volumes, and strict compliance needs.

By combining automation, accuracy, and personalization, Krisp positions AI Voice Translation v2.0 as a critical tool for contact centers aiming to improve efficiency, reduce costs, and strengthen customer relationships.

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News Source: Businesswire.com