Medallia has been acknowledging the most experienced leaders globally in their 2026 Expy Awards. Medallia has honored organizations that transformed customer & employee experience programs through measurable innovation as part of its 2026 Expy Awards. The customer experience leaders include CIBC, Santalucía, Vanguard, and Verizon Business in the list of experience leaders provided by Medallia. Medallia recognized these organizations for improving customer experience. It also honored their experience, maturity, engagement efforts, and proven operational results.
Recognition Highlights Across Global Experience Leaders
Industry experts recognized CIBC for improving client feedback programs. They honored Santalucía for innovating service delivery with real-time listening capabilities. They also recognized Vanguard for leveraging client experiences to drive a personalized journey. In addition, Verizon Business has been awarded for improving business support with predictive analytics. With rising digital expectations, Medallia stays committed to helping businesses enhance analytics capabilities, improve operations, and deliver stronger experience outcomes. Therefore, these experienced leaders in their various capacities are driving transformations through insightful data.
“The Expy Awards honor organizations that have moved beyond words to genuine business transformation,” said Mark Bishof, CEO of Medallia. “This year’s winners from CIBC, Vanguard, Santalucía. Verizon Business isn’t simply talking about customer and employee-centricity; it is foundational to how they operate. These organizations understand that experience-driven excellence requires sustained discipline and real action. They’re showing the industry what’s achievable when you align your entire organization around solving experience problems & delivering stronger business outcomes.”
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News Source: Businesswire.com
