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Time to turn off autopilot

If the past few years have taught us anything, it’s that companies must build resilience in every corner of their business. Even during times of economic uncertainty, stronger relationships with customers can help companies thrive which means that no business can settle for good enough service. Even so, progress in the past year has stalled […]

Focus on service quality above all else retail

The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and their bottom line. Customers want personalized service that’s available around the clock and streamlined service no matter what channel they use. It’s a hefty payo—more and more customers actually let customer […]

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