AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better.

Gain essential insights from this report, including:

• The challenges supervisors face in combating stress while keeping agents engaged
• The biggest stressors in a contact center, and the impact they have on CX
• How AI can help reduce complexity and meet customer expectations
• How to gauge employee sentiment to ease the challenge of reducing stressors and complexity

Elevate employee engagement AI