exclusive content

NEVA real-time process guidance for Financial Services

NEVA real-time process guidance for Financial Services

Bringing People and Robots together

In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and automates their routine activities.

By optimizing the loan extension request, using NEVA, the bank was able to:

  • Eliminate errors by automatically consolidating all customer data from backend systems
  • Significantly reduce the process handle time
  • Improve CSAT by helping a customer efficiently in a time of need
  • Identify and execute an upsell opportunity in real time

Watch Now

By submitting this form, you’re providing consent for MARTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.



more posts

send us a message