Not All Copilots Are Created Equal
Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]
Intelligent Apps Lessons Learned
See how companies are using intelligent apps to get to market faster, differentiate their products and services, and create scalable solutions. Read the e-book Intelligent Apps Lessons Learned to get an overview of what intelligent apps are—and explore real-world examples of brands that are using them successfully. Read the e-book to: Download Intelligent Apps Lessons Learned Whitepaper
(WHY) Understanding Customer Sentiment Is Key To Creating Better CX
What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]
