LocaliQ, the digital marketing arm of Gannett Co., Inc. (NYSE: GCI), has launched its advanced AI-powered Voice Agent within its lead management platform, Dash™ by LocaliQ. This upgrade enhances Dash’s capabilities by adding real-time voice interactions alongside its existing SMS features, creating a seamless omnichannel experience for lead engagement.

The new voice agent leverages natural language processing to hold two-way, human-like conversations with potential customers—responding to queries, gauging intent, and overcoming objections instantly. Available 24/7, it ensures businesses never miss a lead, even after hours. Internal data from LocaliQ highlights a common issue: nearly 25% of inbound calls go unanswered, resulting in lost revenue. Dash directly addresses this gap by engaging prospects the moment they call.

“With Dash’s voice agent, we’re turning missed calls into opportunities,” said Bill Scanlon, General Manager at LocaliQ. “It’s designed to help businesses—from local shops to national brands—convert every incoming call into a potential sale.”

Alex Hunsucker, Chief Product Officer at LocaliQ, added, “Missing one in four calls is like paying a growth tax. Dash listens instantly, understands customer needs, and moves them smoothly through the sales funnel.”

Dash’s AI agent suite offers voice and SMS engagement around the clock, automatic lead qualification, real-time analytics, and centralized dashboards for multi-location businesses. These innovations streamline lead handling and dramatically reduce the manual effort involved in sales follow-ups.

Recognized with the 2025 BIG Innovation Award and the AI Excellence Award, Dash continues to earn praise for delivering measurable results.

“This isn’t just another feature update,” said George Schoenstein, CMO of LocaliQ. “It’s a major step toward an always-on, intelligent engagement model that adapts to customer behavior and closes deals faster.”

Dash is available in flexible plans tailored to small businesses, national chains, and franchises alike—helping them capture high-intent leads and scale revenue with AI-powered efficiency.

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News Source: Businesswire.com