Apromore, a global leader in process intelligence, today introduced Copilot for Performance Insights, expanding its AI assistant portfolio in version 10.4. Designed for modern businesses facing rising costs, compliance risks, and growing customer demands, this tool helps leaders uncover bottlenecks, benchmark performance, and prioritize automation opportunities.
With Performance Insights Copilot, executives can ask natural-language questions for precise diagnostic and comparative analysis, such as:
- Which region has the slowest claim resolution, and is rework the cause?
- Do email claims have higher rework than online claims in Q2 2025?
- Where are role capacity bottlenecks occurring?
- For Q1 2025 claims exceeding $10K, which channel saw the highest rework rate?
Apromore Copilot provides clear, reproducible answers backed by advanced statistical methods. Organizations can instantly compare performance across regions, channels, and product lines, enabling faster cost reduction, SLA compliance, and scalable best practices.
Practical Solutions, Measurable Results
Early adopters report tangible improvements. A global insurance provider reduced rework rates significantly within two months of using Performance Insights Copilot. Another financial firm identified best practices across five regions, cutting complaint resolution time and minimizing errors.
“Executives don’t need more dashboards, they need trusted answers,” said Apromore Co-Founder and CPO, Prof. Marlon Dumas. “Copilot turns process optimization into a conversation, letting leaders diagnose, learn, and act quickly.”
Expanding the Copilot Portfolio
Since its 2024 debut, Apromore Copilot has evolved into a trusted AI assistant with tools for business and operations teams, including:
- Copilot for Process Discovery: Streamline “as-is” process analysis through conversational AI.
- Copilot for Simulation: Test “what-if” scenarios to predict KPI impacts.
- Copilot for Process Optimization: Recommend prescriptive actions to prevent KPI breaches.
- Copilot for Performance Insights: Benchmark performance and reveal hidden best practices.
Together, these tools make AI-driven process intelligence accessible to non-technical users. Teams can diagnose risks and optimize processes by simply asking questions.
Trusted Innovation for Enterprises
Unlike generic AI chatbots, Apromore Copilot merges generative AI with process mining and simulation. Every recommendation is explainable, reproducible, and auditable.
“As AI matures, trust becomes the key differentiator,” said Brandee Sanders, Chief Marketing Officer at Apromore. “Performance Insights Copilot makes AI actionable, auditable, and ready for enterprise use.”
What’s New in Apromore 10.4
- Task Screenshot Capture-and-Replay: Automatically record and replay user actions for faster, accurate task analysis.
- Process Model Syntax & Style Checker: Validate models automatically for compliance with standards.
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News Source: Businesswire.com
