exclusive content

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?

It takes focusing agents on the behaviors proven to influence customer satisfaction.

Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents’ soft skills on every interaction and eliminates the need for manual interpretation.

Pre-Built AI Behavioral Models

Sentiment scoring is a proven predictive indicator of customer satisfaction such as NPS, transactional NPS (tNPS), and CSAT surveys.

Enlighten AI for Customer Satisfaction opens the door to a new dimension of comprehension by scoring agent behaviors that directly impact the sentiment score.

Read Now

By submitting this form, you’re providing consent for MARTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.



more posts

send us a message