The Foundever CXM PEAK Matrix recognition is a testament to Foundever’s leadership in customer experience management services. Foundever was recognized as a Global Leader in the Everest Group 2025 assessment. As a result, the company is reinforcing its position in the industry. Additionally, the Foundever CXM PEAK Matrix ranking shows the company consistently excels in delivery scale, innovation, and overall performance. Everest Group assessed providers based on their vision, capability, and market impact. Hence, Foundever was the company that most brightly shone among the global competitors.
Driving Scalable and Future-Ready CX
In a separate statement, Chris Halbard, CEO of Foundever. Said, “Being recognized as a Leader by Everest Group for the 13th consecutive year is a testament to our people and clients. It reflects our commitment to innovation and delivering exceptional customer experiences at scale. By leveraging AI, data, and digital operations, we help brands connect with customers in the moments that matter.”
Also, the recognition points to Foundever’s expenditures on digital transformation and the expertise of the workforce. The company is equipping other businesses with scalable CX solutions that are industry-agnostic. As a result, clients become the beneficiaries of the improved engagement and operational efficiency. On the other hand, the Foundever CXM PEAK Matrix evaluation is mainly focused on technology-enabled service delivery. Foundever is making significant steps towards the integration of AI, analytics, and automation in CX operations. In this way, brands get to have the customer support models that are flexible and future-ready.
In a separate statement, David Rickard, Partner at Everest Group. Said, “Foundever has been recognized as a Leader in Everest Group’s CXM PEAK Matrix® 2025 due to. It’s a global delivery network, diverse client portfolio, and AI-enabled CX innovation. Its AI-powered tools, including EverAssist, Ever GPT, and AI Agent Foundry, enable scalable, intelligent customer engagements. Combined with strong service quality and adaptability, Foundever is a trusted global CX transformation partner.”
Besides that, the study appreciates Foundever’s presence everywhere in the market. The board has the company going into many regions and languages. It shows that the company is quite capable of providing quality service to multi-national clients in any sector. To sum up, the Foundever CXM PEAK Matrix recognition is the main driver of the company’s leadership position. It also acts as an indicator of the continuation of the company’s growth in customer experience management services worldwide.
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News Source: Businesswire.com
