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D is for Digital CX, not deflection

Transform Your Customer Experience Today Uncover the myriad benefits of digital channels, from their appeal to tech-savvy generations to their cost-effective nature. Learn how leveraging digital platforms can enhance customer satisfaction, streamline operations, and drive business growth. What You’ll Learn: Get Started

Scaling the Digital Summit

Digitally mature companies make bold moves with sure steps. Ensure your business is ready for whatever’s on the horizon. Learn how to maintain a digitally mature mindset to increase workforce buy-in and provide an unbeatable customer experience. Digital maturity creates opportunities to… Get exclusive data that addresses critical topics such as: Get Started

Not All Copilots Are Created Equal

Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]

Designing Your AI-Ready Business

Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Get Started

Aberdeen Report: Drive Results with AI-powered CX

New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]

Interactive product drop checklist: 9 steps for a successful drop

Discover how to generate hype, deliver on demand, and set your drop up for success. When done right, product drops are a powerful sales and marketing tool. They transform your products from something you wish customers would buy into something your customers wish they could buy. This 9-step checklist covers the key decisions and actions […]

How to choose your virtual waiting room

Control your online traffic with the right virtual waiting room for your business. Virtual waiting rooms are a powerful solution the world’s biggest brands use to protect their web infrastructure and capitalize on the business opportunities of their biggest days. But choosing a virtual waiting room software provider is a big decision. This guide covers […]

Retail bots guide: How online retailers can deliver fairer flash sales & product drops

Discover everything you need to know about bad bots & how you can beat them. Bots & resellers are more common, more sophisticated & more malicious than ever. They’re threatening your customer loyalty, revenue & site performance. Discover how to stop them today. With this guide you’ll learn​ Download Retail bots guide: How online retailers […]

Unlock your business’s AI potential with these essential steps.

Are you ready to take your business strategy to the next level? Look no further than the transformative potential of AI. Download the comprehensive guide “Designing Your AI-Ready Business” to harness the power of AI for unparalleled growth and customer satisfaction. Explore the vital pillars necessary for AI readiness in your organization: Get ready to […]

Driving Success Through Employee Experience

In today’s dynamic work landscape, technology plays a pivotal role in shaping the employee experience. When organizations provide employees with the right technology, they create a work environment that’s less stressful, more supportive, and conducive to autonomy and creativity. Microsoft Surface devices are designed to adapt seamlessly to the diverse ways people work—elevating the employee […]