On Demand Webinar

Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Annette Franz’s new book, Built to Win. Franz outlines 10 key principles to building a customer centric culture — which begins with a people-centric culture. 2022 is the Year of the Agent ~ does your culture and company values enable your agents along with the rest of the organization to provide a customer-centric experience? During this hour webinar, you will learn:

Featured Speakers: 

Shep Hyken

Chief Amazement Officer
Shepard Presentations

Annette Franz

Author of Built to Win and Founder and CEO
Journey, Inc

Joanna Palmer

CX Client Principal, Contact Center
RingCentral