Not All Copilots Are Created Equal
Not all AI copilots are created equal Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will […]
Designing Your AI-Ready Business
Unlock your business’s AI potential with these essential steps Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction. AI Readiness – Your key to unprecedented business success: Get Started
Aberdeen Report: Drive Results with AI-powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]
Meet CX challenges with DX excellence
Taking a digital-first approach to your business’s CX strategy is crucial to meeting elevated customer needs and driving ultimate satisfaction at every journey touchpoint. A first-rate digital experience (DX) strategy will help you get customer interactions right the first time, every time. Read the new NICE special edition eBook, Digital Experience (DX) For Dummies, NICE […]
Elevate your customer experience journey
Are you looking to take your customer experience to the next level? Look no further than the latest cutting-edge digital customer experience strategies. Explore expert insights and advice to elevate your CX game and create an exceptional customer experience. What you’ll discover: Revolutionize Your CX Strategy Today
Streamline digital CX with conversational AI
With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage of their journey—and conversational AI is a key tool to deliver just that. With applications powered by conversational intelligence, your business can expand its reach and drive understanding from customer conversations into every […]
Drive loyalty with Voice of the Customer insights from digital self-service channels
Customers demand self-service options. With agents speaking to fewer customers, how can you create an effective Voice of the Customer (VoC) program? This eBook explores how to develop a successful VoC strategy in the world of self-directed digital experiences. With the actionable insights in this eBook, you can: Surpass CX expectations with VoC data.
Less stress, more success: Leverage AI for happier agents
AI solutions are currently transforming the contact center industry. NICE and CMSWire Insights partnered to survey contact center supervisors and agents from EMEA, India, and the United States. This report delves into how investing in AI that simultaneously addresses complexity and stress will make everyone’s contact center jobs better. Gain essential insights from this report, […]
Enlighten AI for Customer Satisfaction
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the behaviors proven to influence customer satisfaction. Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents’ soft skills on every interaction and eliminates the need for manual […]
NEVA real-time process guidance for Financial Services
Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and automates their routine activities. By optimizing the loan extension request, using NEVA, the bank was able to: Watch Now
