Turn Complaints into Business Opportunities with Enlighten AI
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and compliance to customer service, marketing, and more. Enlighten AI streamlines complaint management programs by identifying and classifying every interaction that contains a complaint and automating a closed-loop remediation and reporting process, […]
(WHY) Understanding Customer Sentiment Is Key To Creating Better CX
What do your customers want? Understand them without them explaining it all to you with sentiment analysis. Need to get up to speed on sentiment analysis in CX? NICE and SSON have the cheat sheet that lays out the hows and whys. Download our Report “(Why) Understanding Customer Sentiment is Key To Creating Better CX” […]
From Good to Great: Revolutionizing Customer Experiences through Enlighten
Create personalized, brand-aligned interactions every time Every advance in technology, in the eyes of consumers, means their life should be easier. Customer service is no exception. Enlighten is transforming the business-consumer relationship, ushering in a new era of personalized, efficient, and reliable interactions, empowering organizations to create exceptional consumer experiences. Learn how Enlighten creates truly […]
Seizing the CX Moment: The Impact of Enlighten AI on Businesses
Increase your business decision velocity with Enlighten Actions Transform the way your business interacts with customer data to revolutionize the CX landscape and enhance productivity. With Enlighten, you can leverage purpose-built AI models to streamline decision-making and align CX strategies with business goals. Proactively analyze CX metrics with ease to uncover valuable insights and optimize […]
